Due to the impacts of the COVID-19 Pandemic, fulfillment and shipping may be delayed and orders may take up to 15 business days to arrive at their destination. We apologize for any inconvenience this may cause.

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    If for any reason, you are not completely satisfied with your order, return it within 30 days for a full refund, replacement or exchange. To help us rapidly process your request, please return a copy of the receipt with the merchandise. We recommend that you return items via an insured mail service for your protection. 

    Return Process

    To return all or part of your order please complete the Contact Us form on our website and include as much detail as possible regarding your request.

    If you are requesting an exchange please note the item you would like in the comments field. At this time we offer size exchanges only.

    If you are unable to complete this process please email us and we will assist you.

    Once your return has been approved you will receive return instructions and regular status updates via email.

    Returns are generally approved daily.

    Send returns to:

    Attn: Aramark
    Vancouver Canadians Official Store

    4601 Ontario Street
    Vancouver, BC V5V 3H4

    Items may be returned for

    • Refund
    • Store Credit
    • Exchange

    We currently only offer size exchanges. If you would like a different item we recommend selecting store credit and then ordering the item you would like.
     
    All items must be in new, unused condition and have all original tags and/or packaging.
     
    Custom items may not be returned unless defective or misprinted.

    Return Processing Times

    All return items will be inspected before your refund or exchange is processed. Returns are processed in 5 to 10 business days from the date we receive the return at our warehouse. Once your return has been processed please allow for the following.
    • Refunds: 5-7 business days for the money to post back to your account
    • Store Credit: 3-5 business days for your account to be credited
    • Exchange: 3-5 business days for the new item to be shipped to you
    Return Shipping is your responsibility. Please use an established shipping service that offers tracking and insurance. We are not responsible for mis- or undelivered returns.

    Damaged or Incorrect Items

    For damaged or incorrect items, we will exchange the item at no cost to you. Damaged and defective items must be returned within 30 days of the order's ship date. For damaged items, please contact us as soon as possible after you have received your order. We will start a ticket and, if possible, replace your item immediately. If you would prefer a refund, you will need to return the item to us first.

    If you have any questions or concerns regarding your return please contact us at natbaileyretail@aramark.com